Refund policy
Apexx Threads - 30-Day Refund Policy
At Apexx Threads, customer satisfaction is our top priority. We stand behind the quality and craftsmanship of our clothing and want you to be completely satisfied with your purchase. To ensure a positive shopping experience, we offer a 30-day refund policy.
Conditions for Refund:
- Timeline: You have 30 days from the date of your purchase to request a refund.
- Unworn and Unused Items: To be eligible for a refund, the item must be in its original condition, unworn, and with all tags attached.
- Proof of Purchase: A valid proof of purchase (order confirmation, receipt, or invoice) is required for all refund requests.
- Return Authorization: Please contact our customer support team at customer-info@apexxthreads.com to initiate the return process and obtain a return authorization.
Refund Process:
- Contact Customer Support: Reach out to our customer support team within the 30-day window to request a refund.
- Return Authorization: Await approval and receive a return authorization along with instructions on how to return the item.
- Return Shipment: Ship the item back to us using a trackable shipping service. Ensure the item is securely packaged to prevent damage during transit.
- Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the conditions for a refund.
- Refund Issued: If the item passes inspection, we will process the refund to the original payment method within a reasonable timeframe.
Exceptions:
- Final Sale Items: Items marked as "Final Sale" are not eligible for refunds.
- Personalized or Customized Items: Items that have been personalized or customized are non-refundable unless there is a manufacturing defect.
Contact Us: If you have any questions or concerns regarding our refund policy, please contact our customer support team at info@apexxthreads.com. We are here to assist you and ensure your satisfaction with Apexx Threads products.
Thank you for choosing Apexx Threads. We appreciate your business!