Shipping policy

Apexx Threads - Shipping Policy

Effective Date: 1/30/2024

At Apexx Threads, we strive to provide you with the best shopping experience, ensuring that your orders are processed efficiently and reach you in a timely manner. Our shipping policy outlines the procedures for apparel and accessory orders fulfilled through Printful (print-on-demand) and all other in-house shipped items.

1. Order Processing:

  • Orders are typically processed within 1-3 business days.

2. Shipping Methods:

  • Apparel and Accessories (Printful):

    • Apparel and accessories are fulfilled through Printful, a print-on-demand service.
    • Shipping times and methods vary based on your location and the product type.
    • Please refer to the shipping information provided during the checkout process for accurate estimates.

  • All Other Items (In-House):

    • Items not fulfilled through Printful are shipped in-house.
    • Standard shipping procedures apply, and delivery times vary based on your location and the shipping method selected during checkout.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of the items, destination, and the selected shipping method.
  • Shipping costs are displayed during the checkout process.

4. Tracking Information:

  • Tracking information for Printful-fulfilled items will be provided separately based on the shipping carrier used.

  • In-house shipped items may include tracking information, which will be emailed and/or texted to you once your order has been dispatched.

5. International Shipping:

  • We offer international shipping for most products fulfilled through Printful. Shipping times and costs vary based on your location.

6. Delays:

  • While we strive to meet estimated delivery times, unforeseen circumstances such as weather, customs delays, or other external factors may cause delays. We appreciate your understanding in such situations.

7. Split Shipments:

  • If your order includes a mix of Printful-fulfilled and in-house items, they may be shipped separately.

8. Returns and Refunds:

  • Please refer to our Return Policy for information on returning items.

9. Contact Us:

  • If you have any questions or concerns about your order's shipping status, please contact our customer support at support@apexxthreads.com.

Thank you for choosing Apexx Threads. We appreciate your business and aim to provide you with a seamless shopping experience.